REFUND & DELIVERY POLICY

Last updated: Dec 01, 2025

1. DELIVERY POLICY

1.1 Dispatch Time

Most orders ship within 1–3 working days.

1.2 Delivery Options

• Standard UK Delivery
• Express Delivery (if available)

Costs are shown at checkout.

1.3 Delivery Timeframes

If no estimate is shown, delivery will be made within 30 days as required by consumer law.

1.4 Missed Deliveries

If a parcel is returned due to non-collection or incorrect address details, redelivery charges may apply.

2. REFUND & RETURNS POLICY

2.1 Change of Mind / Right to Cancel

You may cancel your order within 14 days of receiving your goods.

Conditions:

• Items must be unused
• In original packaging
• In resaleable condition

Return shipping for change-of-mind returns is the customer’s responsibility.

Email us: info@zovosports.com

You then have 14 days to return the items.

2.2 Faulty or Incorrect Items

If your item is faulty, damaged or not as described:

• You are entitled to a full refund or replacement
• We will cover return shipping
• This is fully compliant with the Consumer Rights Act 2015

2.3 Refund Processing

Refunds are processed:

• to the original payment method

• within 14 days of receiving returned goods or confirming the issue

2.4 Items Not Eligible for Return

• Used or worn products
• Items returned outside the legal timeframe
• Customised or personalised goods (unless faulty)
• Items damaged through misuse

2.5 How to Return

Contact us at info@zovosports.com with:

• Name
• Order Number
• Reason for return

We will provide the return address and instructions.